| Publisher | Epson | ||
|---|---|---|---|
| Format | PDF, requires Acrobat Rdr 5 | Date added | 01 Oct 2003 |
| Topics | Call Center - Contact, Customer Support Services, CRM, Email | ||
| Downloads | 88 | ||
This article describes the Cisco Customer Interaction Network architecture. This solution helps businesses become more effective by enabling innovative customer contact strategies, and increases their efficiency by achieving economies of scale and leveraging the flexibility and convergence of IP.Benefits of a Customer Interaction Network include the following: distributed IP-based control, agent location independence, contact treatment at the edge or center of the network, multi-channel services (such as e-mail, chat, fax), CRM integration and open integration with traditional applications
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