| Publisher | Computer Sciences Corporation | ||
|---|---|---|---|
| Format | 1.9MB WORD | Date added | 04 Jan 2003 |
| Topics | Call Center - Contact, Outsourcing | ||
| Downloads | 24 | ||
When the term “contact center service provider” is mentioned, most people think of outsourcers. Outsourcing represents just one of a broad assortment of services available from third-party vendors. This paper provides a definition of contact center service providers, describes characteristics they share and how their business models work, and provides some guidelines on how best to work with them.
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