Netopia’s eCare users achieve a quick return on investment (ROI) because the benefits are so high and the costs of implementation and on-going support are low. The paper contains a ROI model, which is based on a fictitious company. The model projects costs, investments and potential savings out over five years with a company that experiences a 10% annual growth, and has 1,000 remote remote-users it needs to support (remote users can be employees, customers, students, or broadband subscribers.) This model will help to build a business case for help desk and call center technologies by outlining the more visible and tangible costs.
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