This white paper explains what service quality management and service level agreement (SLA) management are and why they are now getting more and more attention in the industry. The paper gives some technical descriptions of the products HP have developed to help customers manage all sorts of SLAs in a flexible but industrial strength and very powerful way. The paper also demonstrates how the main product features, as well as the product architecture, will enable the design and integration of a simple to very complex SLA management solution.
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