American General Life automates operations for thousands of their agents across dozens of states. Nashville-based AGLA has over 200 offices and nearly 5000 agents, and writes life insurance policies for more than 4 million customers across the country. In 1994, the company recognized the need to replace the paper-based, manual transfer of account data from field agents to headquarters. The existing system was slow, redundant, and seriously prone to error. AGLA determined that handheld computers, rather than laptops, were the answer. The team met with half a dozen handheld computer vendors and set up an evaluation grid addressing factors such as cost, maintenance, and ease of use. After rigorous examination, they selected Fujitsu's 325 Point pen tablet PC. They've upgraded twice since then, and are now using Fujitsu's Stylistic pen tablet PC, but the elegance of the solution remains the same.
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