UBS Group is one of the world's leading financial firms, combining financial strength with a reputation for innovation and a global culture that embraces change. Complexity and the demand for availability have driven UBS to seek innovative technology. The complexity of services also kept increasing to the point where it became most challenging for a systems operator to monitor and prioritize everything - the services running, the related problems that could come up during a shift and the significance of these processes and services to UBS. To integrate the company's business needs with its IT capabilities, UBS has implemented a Business Service Management solution utilizing BMC Software solutions at its core.
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