| Publisher | Lucent Technologies | ||
|---|---|---|---|
| Format | 87.4KB PDF, requires Acrobat Rdr 5 | Date added | 24 Jul 2002 |
| Topics | Call Center - Contact | ||
| Downloads | 264 | ||
This paper examines third-party call control (3PCC) and its application to new services. The evolution of networks and services that has driven the need for 3PCC capabilities is examined along with some of the new service concepts that may make use of 3PCC. Also discussed is ongoing work within Lucent Technologies in the area of 3PCC and service concepts that make use of 3PCC
Did you find this white paper useful?
29 out of 50 users found this white paper useful
Related white papers
Responding quickly to changing markets: Anticipate, Adapt, Excel
Market change is relentless: ever-higher customer expectations, shrinking product life cycles, and new rivals on the scene all accelerate the pace. But small businesses and midsize companies have one distinct...
Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge
Decisive actions can elevate your business above the competition and help your company grow and stabilize. But decisive leadership requires accurate, timely, and accessible information, along with the right software...
Marks & Spencer: Customer Relationship Management Solution
The client Global retailer Marks & Spencer wanted to turn its already strong customer service operation into a highly efficient system for responding quickly and effectively to customer. A collaborative...
Promoting Growth through Incentive Compensation Management
Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected...
Sales Compensation & Performance Management 2009 Survey Results and Analysis
Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The findings offer insights and the...
Final Chance to Learn how Business Leaders are making IT work for them
The importance of effective decision making and aligning business strategy with your daily activities is essential in times of economic crisis, but also during periods of sustained growth and success....
Unified Communications
Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.
