Outsourcing partnerships are a vital solution that service providers can leverage to increase their competitive edge. Service providers have first rate options to outsource a wide range of operational or support tasks to networking partners, enabling the organization to focus its time and energy on executing its business strategy. Outsourcing services help service providers reduce their overall costs and enable the organization to turn its focus to improving profitability. As a result, service providers can increase the competitive gap and improve market share with renewed vigor. This paper discusses the approach adopted by Lucent Worldwide Services, the range of services offered, and the benefits that telecom carriers can gain by outsourcing functions that have traditionally been considered in house tasks. Key issues that must be examined when considering outsourcing are also discussed.
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