| Publisher | Accenture | ||
|---|---|---|---|
| Format | HTML | Date added | 15 Dec 2003 |
| Topics | Strategic Planning, Customer Support Services, Call Center - Contact | ||
| Downloads | 77 | ||
The primary business challenge for United States Internal Revenue Service is to continuously perform their operations with fewer resources. They have to collect more taxes in addition to performing all of their customer service activities. Accenture's work with the IRS since 1981 has ranged from systems building and programming management to innovative change management and training. Currently, Accenture is providing systems development, systems planning, and operational strategy services to the IRS Telephone Routing Information System (TRIS) system staff. The Telephone Routing Information System (TRIS) is an effort to move routine inquiries onto a Voice Response Unit platform. This platform responds to very basic inquiries (balance due, refund inquiry, etc.) automatically.
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