Life Insurance Corporation of India (LIC) is a 1,93,621.69 crore public sector enterprise (total assets as of 31st March 2001). Servicing so many customers across the country is quite a challenging task, and LIC wanted to improve customer services by streamlining processes and making policies more accessible to customers. It also needed to reduce costs on travel and intra-office communications. An extensive network with a Web front-end to make policies and services more accessible. LIC connected more branches, district centers and zonal offices to the WAN in a hierarchical arrangement. It then set up a Web server so that policy holders could lodge complaints online, modify policy information or just check the status of policies. To cut costs on travel and long distance calls, LIC chose to voice- enable its WAN and deploy video conferencing solutions. It needed to upgrade its leased lines for voice and video traffic. This involved replacing older routers with new voice-enabled one's having more memory and processing power. While doing so, LIC also interfaced its EPABX voice communications systems with the WAN.
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