IT Infrastructure Library (ITIL) is the application of the science of management to information technology (IT). ITIL is a process-based methodology used by IT departments to verify that they can deliver IT services to users. It incorporates a set of best practices that are applicable to all IT organizations, no matter what size or what technology is used. ITIL is used to create and deliver service management processes, these tasks are made easier by the use of service and system management tools such as those provided by Tivoli software from IBM.
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