| Publisher | Siebel Systems | ||
|---|---|---|---|
| Format | 339.1KB PDF, requires Acrobat Rdr 5 | Date added | 01 Sep 2001 |
| Topics | Customer Support Services, CRM | ||
| Downloads | 74 | ||
This white paper summarizes the results of recent research on customer loyalty, presents the case for Loyalty-based Satisfaction Measurement systems, and describes how one leading system, Siebel Satmetrix eSurveys, helps to create customer loyalty, employee retention, and partner allegiance.
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