NetWorld Interop is a Key3Media event. Prior to every show, NetWorld Interop's Network Operations group is faced with the challenge of setting up a network to support hundreds of exhibitors, meeting rooms, conference rooms and Novell Connecting Points. But once a show is underway, they also need to efficiently manage that network and quickly resolve any issues that arise. For this reason, a help desk is established on-site and staffed by teams of well-trained technicians. For the 1997 NetWorld Interop Las Vegas show, Unicenter TNG Advanced Help Desk (AHD) by CA was selected to manage help desk issues. NetWorld Interop event organizers were most impressed with AHD's ability to automatically assign issues to the most appropriate staff members though the use of technician profiles - greatly increasing staff efficiency.
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