| Publisher | Oracle Corporation | ||
|---|---|---|---|
| Format | HTML | Date added | 14 Aug 2003 |
| Topics | CRM, Supply Chain Management | ||
| Downloads | 11 | ||
Because Inter-Tel channel partners carry varying product lines, with more than 40 different pricing/discount plans, the company needed a solution that would ensure secure and accurate price presentation while automating previously manual processes for sales logistics and support. Inter-Tel selected Oracle because of its industry-leading position. Live since August 2001, Oracle iStore now enables Inter-Tel to provide its more than 500 partners with a web-enabled sales channel tool, allowing them to place self-service orders. Since iStore was deployed, Inter-Tel has seen a 60% increase in Web ordering, allowing it to reduce its inside sales headcount by almost half. At the same time, there has been almost a 70% decrease in error rates as a result of self-service ordering. As a result, Inter-Tel has improved productivity further, cut costs, and increased efficiencies.
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