| Publisher | Hewlett Packard | ||
|---|---|---|---|
| Format | 196.2KB HTML & PDF | Date added | 08 May 2004 |
| Topics | Groupware - Workflow | ||
| Downloads | 80 | ||
It has been over ten years since the first workflow product was introduced. Despite the large number of workflow vendors and research efforts all over the world, despite all the rosy predictions about the workflow market, and despite all the hype about the workflow technology, workflow is still far from pervasive. This paper tries to understand the situation from a technical point of view, focusing on the development and enactment aspects of workflow process. We discuss the current capabilities of workflow products; major issues that need to be addressed before workflow can be pervasive, as well as possible future trends and research that will help workflow succeed.
Related white papers
CRM without Workflow is not CRM: How to Maximize Sales and Service Productivity
Workflow enables businesses of all sizes to realize the enormous benefits that were previously only available to large budgeted enterprise-level organizations. Since there are multiple vendors offering hosted CRM applications,...
Services Firm Coordinates Efforts, Strengthens Customer Relationships With CRM Solution
Facing rapid growth in the scope of its operations, The Linc Group needed a customer relationship management system that would help coordinate sales and service across six business units. The...
Business School Improves Top-Line Growth With xRM-Based Custom Applications
Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a...
Achieve Cost Reduction of Communications and Enhance Productivity
'HHI Office' was HHI's Notes based groupware and had a great reputation in the industry since its functionalities were developed based on feedbacks from the field and continuously optimized enabling...
Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
Digital capture and storage make information easily retrievable and useful, but don't necessarily enable enterprise-wide efficiency. Data housed in Customer Relationship Management (CRM) software, accounting, human resources, and other applications...
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...



