This paper focuses on different approaches to patching. Depending on the task involved, there are different ways to patch systems. A reactive support situation, for example, should be handled differently than a new system installation. This paper examines the most common patching situations. For each situation, it makes recommendations on how to patch. A usage model can be though of as a template. It is a framework around which tools and processes can be developed. Each usage model provides guidelines for achieving the intended goal. The process of patching is further divided into three elements: tools, delivery, and IT processes. The information presented in this white paper can be used to develop a comprehensive set of patch management processes.
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