| Publisher | Computer Sciences | ||
|---|---|---|---|
| Format | Date added | 02 Nov 2001 | |
| Topics | Help Desk, CRM, ERP | ||
| Downloads | 59 | ||
Every year, healthcare organizations
spend millions of dollars on hardware, software, system implementation, support, and maintenance for information technology (IT) solutions ranging from enterprise resource planning systems and Web sites to clinical information systems and IT help desks. Too often, however, these organizations fail to establish clear performance measures for IT initiatives.
Loose measurements, such as
increased scores on customer satisfaction surveys and completion of IT initiatives on time and within budget, often are considered to be sufficient. While such measures are important, they do little to help an organization understand why an IT initiative succeeds or fails.
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