| Publisher | Cisco Systems | ||
|---|---|---|---|
| Format | HTML | Date added | 11 Jul 2001 |
| Topics | Sales Force Automation, Distribution Software, Inventory Management | ||
| Downloads | 45 | ||
Online retailers are losing money on product returns because of disconnected systems, poor customer service, and lack of automation. As online shopping grows ever more popular, the number of returns associated with Internet sales has inevitably increased. With those returns come a variety of rising costs—for call centers, order lockups, data entry, return authorization, and second- and third-stage shipping.
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