In today's fast-paced telecom world, service providers need to upgrade existing services as fast as possible while also moving quickly to deploy new, high-value services, such as Internet hosting, multimedia and wireless services. If they can't keep up with changing technology, or fail to meet stringent customer demands for quality of service (QoS), they will lose customers to those who can. Evidian's OpenMaster for Telecom is unique in that it delivers a comprehensive, real-time service assurance solution for customer-centric management of OSS networked environments. Providers can determine very quickly what services are related to infrastructure problems and what the service level agreement (SLA) cost impact will be for affected customers. By avoiding service disruptions, this approach helps providers keep their networked services running in compliance with customer SLAs, while also controlling operating costs to increase profits and competitiveness.
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