The days of redundant information and training interventions are gone. Today, the worlds of electronic performance support systems (EPSS) and computer based training (CBT) are converging. While proponents of old-style EPSS or CBT lament, forward-thinkers are developing flexible applications that serve multiple roles as interactive training materials, coach "mentors," and dynamic information reference tools. This article explores the principles behind these programs and what makes them so successful.
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