Consumer health care on the Internet has moved beyond its infancy and childhood, firmly into an awkward adolescence. While it is increasing in reach, scope, capacity, and independence, it is not mature enough to be predictable and reliable.
Although health Web sites now provide a wide range of clinical and diagnostic information; opportunities to purchase products and services; interactions among consumers, patients, and health care professionals; and the capability to build a personalized health record, they have not matured enough to guarantee the quality of the information, protect consumers from product fraud or inappropriate prescribing, or guarantee the privacy of individuals' information.
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