How do you, as a telecommunications provider, truly differentiate your
service based on quality?
The answer is Total Service Assurance, through the mastery of four critical processes: service quality management, problem handling, service problem resolution, and customer QoS management.
This white paper and executive summary defines Total Service Assurance and explores the goals of the service assurance process, typical implementations of the process today, and the challenges posed by today’s methods and practices. It also outlines practical solutions that can meet those
challenges and improve the process.
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