For today’s customer of IT, the quality of the provided IT services by the IT organization become more and more visible. Customers continue to demand higher levels of quality in an e-market space that is relying more and more on the capabilities of IT. To be able to fulfil these needs, it is necessary to migrate to a service oriented management of your IT environment, with help of a Service Assurance Center (SA Center®) implementation. With a Service Assurance Center the complete chain of services is being managed, instead of just a few IT components or IT Service Management processes. This enables communication about the status of the IT Service to the customer in way he or she experiences the provided quality of IT Services. And we all know that the better the communication process the higher the customer satisfaction level. BMC Software’s Service Assurance Center provides therefore added value to both the customer of IT and to the IT organization.
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