This white paper summarizes both sides of the custom vs. COTS software dilemma and makes a case for moving beyond the traditional build vs. buy debate. It advocates moving to a business process-based solution: Forming a productive relationship with a customized software partner-a company and product with the capability to respond to current challenges and anticipate future needs across the enterprise. Moreover it
explores the benefits derived from building software to improve existing business processes rather than changing proven procedures in order to work within the constraints of off-the-shelf applications.
Today more than ever before what drives businesses to custom development are business opportunities cost benefits and technology advantage. But cost benefits and a healthy ROI aren't just fiscal measures-they represent shareholder value. If a software partner's custom application helps add to shareholder value then it should (and will) be built. These kinds of applications are at the core of business decision-making.
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