I attended Online World this fall where "knowledge management" and "intranets" were the buzzwords. Upon returning from the conference, I was eager to solidify my understanding of knowledge management and to learn how such a concept could be (or is being) implemented in law offices. I quickly found out that there is no easy definition. A recent article in Library Journal defines it as "accessing, evaluating, managing, organizing, filtering, and distributing information in a manner that is useful to end users …. knowledge management involves blending a company's internal and external information and turning it into actionable knowledge via a technology platform". Another article, this time in Information Week, quotes Gordon Petrash of Dow Chemical Co. who says it is "getting the right knowledge to the right people at the right time".
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