Government, like business, is going on-line. Ireland is moving rapidly towards an 'information society' in which e-Government at national, regional and local levels will play a central role. The Government's action plan on Implementing the Information Society in Ireland [1] predicts that: "In the Internet age, Government websites will become the gateways for people to conduct their business with Government and a central feature of public service delivery." Government web sites will need to be easy for all citizens to use, including those with a disability, so universal accessibility is a crucial issue in their design. This paper is intended as a primer for public sector officials who are responsible for or otherwise involved in the creation of web sites. It will tell you: Why you should be concerned about accessibility - What targets and legislation apply to you - What accessibility is and which disabilities it concerns - Some common accessibility problems and their causes - What you need to do to develop an accessible web site As part of this discussion, we present the findings of an accessibility analysis of three current Irish Government web sites. We describe some of the problems that disabled people will have with these sites and how they can be avoided.
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