Each year, more than 600,000 U.S. businesses replace their phone systems. If this year yours is one of them, before you shell out for another PBX or key system – particularly for a small branch office or a “greenfield” site – consider the business case for voice over IP (VoIP). VoIP can enable straightforward cost savings in some cases –making it worth the effort – but many early adopters agree that voice/data convergence is primed more for specialized applications than everyday use. Until companies develop a compelling business model for leveraging IP convergence, VoIP isn’t exactly a simpler, better idea.
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