Wireless handheld devices introduce a new and exciting platform on which companies can offer services to their customers and employees. In contrast to the Internet – which has only one device type (a PC) and only three major types of browsers by which a user can access Web sites (through a TCP/IP connection) – the wireless world presents a multitude of devices, networks and service providers that each offers its own benefits to users. This paper examines the criteria and options available to an organization in selecting a wireless solution.
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