The design and management of enterprise applications is undergoing a dramatic paradigm shift. Rather than continue to install and maintain these systems themselves, corporations are handing the tasks over to third parties known as Application Service Providers (ASPs). This Technology Guide examines: 1) the technological advances now enabling ASPs and other service providers to deliver voice as a network-hosted application; 2) the key components in developing a successful voice services implementation strategy; 3) the reasons why these services are rapidly becoming the next big service opportunity for ASPs.
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