| Publisher | FileTek, Inc. | ||
|---|---|---|---|
| Format | HTML & PDF | Date added | 14 Aug 2003 |
| Topics | VoIP - IP Telephony, Telecom Regulation, Telecom Services | ||
| Downloads | 3 | ||
Wireless carriers and IP telephony providers threaten to accelerate the erosion of the incumbents' customer base. More than ever, customers have more communications choices, are increasingly technology savvy and less loyal to established carriers. The paper also discusses how accessible call record data can improve common telecommunications company operations. Call event data can affect many business functions, but the base data is the same from each use. Telco holds a privileged position in its markets today. The business value of call event records may be found in any one of the telecom's business functions. Network planning and operations, marketing, sales, finance and regulatory compliance each have applications that benefits by the use of call records. The power of a call event detail repository is that it can support multiple telecom business areas.
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