| Publisher | techguide | ||
|---|---|---|---|
| Format | 280.4KB PDF, requires Acrobat Rdr 5 | Date added | 01 Jan 2000 |
| Topics | Telecom Regulation, Customer Support Services, CRM, Business Management | ||
| Downloads | 671 | ||
For all companies doing business today, whether through online or traditional channels, delivering premium customer service is getting more difficult. Higher customer expectations, tougher competition, broader product offerings, unrelenting pressure to contain costs, and the growing imperative to generate more revenues are all factors presenting call center managers with significant challenges. This paper will examine the factors that make the current environment increasingly difficult to providing premium customer service. It will also present technologies, policies and practices that managers should consider to succeed in this environment.
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