First we will define Service Level Management (SLM), and explain it using a common-sense analogy. We will then provide a brief history lesson illustrating how the evolution of network management has taken us from simple device management in the 1970s to SLM in the late 1990s and into 2000. Finally, we will discuss some of the reasons why a business would be interested in SLM and discuss Glaxo Wellcome’s approach to SLM using SPECTRUM.
Did you find this white paper useful?
26 out of 50 users found this white paper useful
Related white papers
SLA-Based Coordinated Superscheduling Scheme and Performance for Computational Grids
The Service Level Agreement (SLA) based grid superscheduling approach promotes coordinated resource sharing. Superscheduling is facilitated between administratively and topologically distributed grid sites by grid schedulers such as Resource brokers....
SQL Server 2008: What to Expect
Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing, more scalable next-generation applications using more than just relational data. Although this release...
New TechNet Webcast: Windows Server 2008 and Windows Vista Better Together Technologies (Level 200)
The presenter of this webcast discusses many new features shared by the Windows Vista and Windows Server 2008 operating systems. The webcast start by talking about why Windows Server 2008...
How Cisco IT Uses QoS for Critical Applications
From a business value perspective, the network needed to support the user demand for greater productivity. Videoconferencing and collaboration applications running across the LAN and WAN needed to respond to...
Intel Podcast: IT Metrics with JJ Johnson
Podcast - IT Metrics with JJ Johnson
do no use: IBM Business Continuity for Mid-Market Executive Kit
Is your business prepared for unexpected downtime? IBM knows the importance of continuous business operations in an environment where even one hour of downtime can cost more than you can afford....
A VC-Based API for Renegotiable QoS in Wireless ATM Networks
Quality of Service (QoS) support for multimedia applications has been widely discussed in the context of high speed wired networks. As interest increases in wireless ATM networks that extend the...
