Although supporting the decision-making process with information technology is one of the hottest areas in computing these days, the focus is decidedly technical, often with only lip service paid to the business processes it is supposed to enhance. Instead, we deal with data warehouses, data marts, Web-enabled data warehouses/marts, and, coming soon, push technology. From my perspective, these are just the means to an end: helping knowledge workers perform by improving their ability to deal with information.
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