Converged networks reduce costs by eliminating redundant hardware, communications facilities and support staffs. Converged networks also enable a new generation of integrated voice/data applications. For example, users of web-based e-commerce applications can view product information while talking with customer service agents in a call center. With converged networks this can be done through a single network connection. The focus of most converged network strategies is voice over IP (VoIP). VoIP refers to the transmission of telephone conversations over a packet-switched IP network. This IP network could be as small as a single subnet private LAN,or as large as the public Internet.
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