This paper examines the conditions leading to the need for next-generation carrier-class OSSs and provides an overview of the 3Com approach to network and service management, the center-piece of which is the 3Com CommWorks® 5000 Network and Service Management System. It reviews the overall goals of this strategy, which include plans to introduce a comprehensive management system, an extensive line of support products, and an array of strategic alliances with third-party vendors. It also provides a brief introduction to the CommWorks 5000 system.
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