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Coastline Housing case study: Improve customer service and lower operational costs with IP telephony solutions from Nortel for small and medium sized businesses.

PublisherNortel Networks
Format PDFDate added10 May 2006
Topics Customer Support Services, VoIP - IP Telephony, Telecom Services, Infrastructure Management
Downloads62

With a Nortel-based call centre solution, Coastline Housing‘s 130 staff across multiple sites could spend less time answering the phone and more time serving the community.

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