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	Title		Date Added	Total Downloads	Company
	Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing Tags: Online Trading		[01 Oct 2005]	27	American Marketing Association	Download
	Why Do Customer Relationship Management Applications Affect Customer Satisfaction? Tags: Knowledge And Data Management		[01 Oct 2005]	100	American Marketing Association	Download
	Title		Date Added	Total Downloads	Company

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