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University of St. Gallen WHITE PAPERS



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  Title   Date Added Total Downloads Company
White Papers

Knowledge Management Capabilities in CRM: Making Knowledge For, From and About Customers Work

[11 Aug 2005]

236

University of St. Gallen

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White Papers

Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management

[11 Jan 2004]

90

University of St. Gallen

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White Papers

Service-Oriented IT Management: Benefit, Cost and Success Factors

[27 Apr 2005]

46

University of St. Gallen

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White Papers

Transforming Inter-Organizational Business Processes Into Service-Oriented Architectures

[12 Dec 2006]

34

University of St. Gallen

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White Papers

Logistics Web Services for Collaborative Order Management

[05 Apr 2003]

17

University of St. Gallen

White Paper

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White Papers

Infusing Technology Into Customer Relationships: Balancing High-Tech and High-Touch

[26 Sep 2005]

16

University of St. Gallen

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White Papers

What Does Appropriate Performance Reporting for Political Decision-Makers Require?: Empirical Evidence From Switzerland

[01 Sep 2004]

10

University of St. Gallen

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White Papers

Provision of Services Via the Wireless Application Protocol: A Strategic Perspective

[17 Jan 2003]

7

University of St. Gallen

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White Papers

Teradata University Network: A Resource for Preparing and Teaching Business Intelligence and Data Warehousing Courses

[14 Oct 2007]

1

University of St. Gallen

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White Papers

RFID in the Grocery Supply Chain - A Remedy for Logistics Problems or Mere Hype?

[15 Jan 2003]

 

University of St. Gallen

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White Papers

The Impact of WTO on China's Mobile Communication Market

[19 Nov 2001]

 

University of St. Gallen

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  Title   Date Added Total Downloads Company

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