eGain Communications White Papers Page 2 at ZDNet UK

eGain Communications WHITE PAPERS

Title	Date Added	Total Downloads	Company
The Truth About Web Self-Service: Five Common Myths Exploded Tags: Customer Support Services	[17 Aug 2004]	26	eGain Communications	Download
Next-Generation Email Management: New Ways to Create Breakthrough Business Value in the Contact Center and Beyond Tags: Robust, Processes, Email, Value	[02 Sep 2008]	25	eGain Communications	Download
5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know Tags: Best Practices	[02 Aug 2005]	19	eGain Communications	Download
eGain Solutions for Citizen Service: Success Stories From the Public Sector Tags: Customer Support Services	[10 May 2006]	16	eGain Communications	Download
Best Practices: 7 Habits of Highly Effective Contact Centers Tags: Customer Support Services	[29 Apr 2005]	13	eGain Communications	Download
Barclays PLC Trusts eGain Tags: Customer Support Services	[11 Jul 2006]	10	eGain Communications	Download
6 Uncommon Ways to Create Breakthrough Value With Email Management Within and Beyond the Contact Center Tags: Best Practices	[26 May 2006]	6	eGain Communications	Download
5 Contact Center Megatrends and How to Ride Them: The Contact Center Executive's Guide to Career Success in Turbulent Times Tags: Best Practices	[14 Dec 2005]	4	eGain Communications	Download
Title	Date Added	Total Downloads	Company