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eGain Communications WHITE PAPERS



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  Title   Date Added Total Downloads Company
White Papers

5 Contact Center Megatrends and How to Ride Them: The Contact Center Executive's Guide to Career Success in Turbulent Times

[14 Dec 2005]

4

eGain Communications

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White Papers

5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know

[11 Nov 2005]

51

eGain Communications

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White Papers

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know

[02 Aug 2005]

19

eGain Communications

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White Papers

6 Uncommon Ways to Create Breakthrough Value With Email Management Within and Beyond the Contact Center

[26 May 2006]

6

eGain Communications

White Paper

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White Papers

7 Habits of Highly Effective Contact Centers and Help Desks

[18 Mar 2009]

103

eGain Communications

White Paper

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White Papers

7 Habits of Highly Effective Contact Centers

[10 May 2006]

32

eGain Communications

White Paper

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White Papers

BPO 2.0: The Road to Contact Center Innovation

[19 Jul 2006]

46

eGain Communications

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Case Studies

Barclays PLC Trusts eGain

[11 Jul 2006]

10

eGain Communications

White Paper

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Case Studies

Barclays Stockbrokers Limited Trusts eGain

[11 Jul 2006]

75

eGain Communications

White Paper

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White Papers

Best Practices: 7 Habits of Highly Effective Contact Centers

[29 Apr 2005]

13

eGain Communications

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White Papers

Break the Rules to Win in Customer Service: 10 Contrarian Ways to Out-Innovate the Competition

[14 Jun 2006]

30

eGain Communications

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Case Studies

Case Study: ABN AMRO and eGain

[11 Jul 2006]

50

eGain Communications

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White Papers

Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success

[10 May 2006]

28

eGain Communications

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White Papers

Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support

[08 Nov 2005]

95

eGain Communications

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White Papers

Citizen Service - Customer Service Success Stories From the Government Sector

[10 May 2006]

39

eGain Communications

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White Papers

Combining Service Excellence with Profitability: The New Contact Center Best Practice

[11 Nov 2005]

58

eGain Communications

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White Papers

Customer Centered Service: What It Is and How to Implement

[10 May 2006]

33

eGain Communications

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White Papers

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service

[11 Nov 2005]

87

eGain Communications

White Paper

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Case Studies

Fastest Growing Online Relationship Service Trusts eGain for Scalable Multichannel Customer Service to Millions of Members

[11 Jul 2006]

28

eGain Communications

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White Papers

Knowledge Management for Customer Service: Ingredients for Success

[02 Sep 2008]

152

eGain Communications

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  Title   Date Added Total Downloads Company

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