eGain Communications White Papers at ZDNet UK

eGain Communications WHITE PAPERS

Title	Date Added	Total Downloads	Company
Mission-Critical Email Customer Service: 10 Best Practices for Success Tags: Customer Support Services	[01 Aug 2004]	276	eGain Communications	Download
Knowledge Management for Customer Service: Ingredients for Success Tags: Customer Support Services	[02 Sep 2008]	152	eGain Communications	Download
7 Habits of Highly Effective Contact Centers and Help Desks Tags: Contact, Customer Support Services, Centers, Effectiveness	[18 Mar 2009]	103	eGain Communications	Download
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support Tags: Sales - Marketing	[08 Nov 2005]	95	eGain Communications	Download
Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service Tags: Customer Support Services	[11 Nov 2005]	87	eGain Communications	Download
Combining Service Excellence with Profitability: The New Contact Center Best Practice Tags: Customer Support Services	[11 Nov 2005]	58	eGain Communications	Download
Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook Tags: Outlook, Emails, Email, Scale	[02 Sep 2008]	52	eGain Communications	Download
5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know Tags: Customer Support Services	[11 Nov 2005]	51	eGain Communications	Download
BPO 2.0: The Road to Contact Center Innovation Tags: Outsourcing	[19 Jul 2006]	46	eGain Communications	Download
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering Tags: Service Level Management	[10 May 2006]	45	eGain Communications	Download
Managing Customer Emails: 10 Telltale Signs You Have Outgrown Lotus Notes Tags: Service Level Management	[01 Nov 2005]	40	eGain Communications	Download
Citizen Service - Customer Service Success Stories From the Government Sector Tags: Customer Support Services	[10 May 2006]	39	eGain Communications	Download
Customer Centered Service: What It Is and How to Implement Tags: Customer Support Services	[10 May 2006]	33	eGain Communications	Download
7 Habits of Highly Effective Contact Centers Tags: Best Practices	[10 May 2006]	32	eGain Communications	Download
Break the Rules to Win in Customer Service: 10 Contrarian Ways to Out-Innovate the Competition Tags: Best Practices	[14 Jun 2006]	30	eGain Communications	Download
Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success Tags: Customer Support Services	[10 May 2006]	28	eGain Communications	Download
The Truth About Web Self-Service: Five Common Myths Exploded Tags: Customer Support Services	[17 Aug 2004]	26	eGain Communications	Download
Next-Generation Email Management: New Ways to Create Breakthrough Business Value in the Contact Center and Beyond Tags: Robust, Processes, Email, Value	[02 Sep 2008]	25	eGain Communications	Download
5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know Tags: Best Practices	[02 Aug 2005]	19	eGain Communications	Download
eGain Solutions for Citizen Service: Success Stories From the Public Sector Tags: Customer Support Services	[10 May 2006]	16	eGain Communications	Download
Title	Date Added	Total Downloads	Company

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eGain Communications WHITE PAPERS

Mission-Critical Email Customer Service: 10 Best Practices for Success

Knowledge Management for Customer Service: Ingredients for Success

7 Habits of Highly Effective Contact Centers and Help Desks

Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service

Combining Service Excellence with Profitability: The New Contact Center Best Practice

Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook

5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know

BPO 2.0: The Road to Contact Center Innovation

Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering

Managing Customer Emails: 10 Telltale Signs You Have Outgrown Lotus Notes

Citizen Service - Customer Service Success Stories From the Government Sector

Customer Centered Service: What It Is and How to Implement

7 Habits of Highly Effective Contact Centers

Break the Rules to Win in Customer Service: 10 Contrarian Ways to Out-Innovate the Competition

Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success

The Truth About Web Self-Service: Five Common Myths Exploded

Next-Generation Email Management: New Ways to Create Breakthrough Business Value in the Contact Center and Beyond

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know

eGain Solutions for Citizen Service: Success Stories From the Public Sector

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