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  Title   Date Added Total Downloads Company
Case Studies

Pink Elephant Insourcing Case Study

[24 Dec 2009]

New!

3

Pink Elephant

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Case Studies

Insourcing Case Study

[30 Oct 2009]

172

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White Papers

Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes

[02 Sep 2008]

801

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White Papers

ITIL, IT Governance & the Managed Service Provider (MSP)

[02 Sep 2008]

164

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White Papers

Top 10 Things Managers Should Know About Implementing ITIL

[23 Feb 2007]

52

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White Papers

Top 10 Things Managers Should Know About Implementing ITIL

[17 Feb 2007]

101

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White Papers

ROI VOI Feasibility Analysis

[01 Nov 2006]

43

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White Papers

IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations

[12 Jan 2006]

2338

popular

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White Papers

ATLAS - The Rapid Deployment Tool for ITIL Implementation

[24 Oct 2005]

1223

popular

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White Papers

Tools Supporting IT Best Practices: Compatibility Considerations

[01 Jul 2005]

17

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White Papers

ITIL Process Implementation Strategy

[01 Jan 2005]

621

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White Papers

ITIL Process Maturity

[01 Nov 2004]

666

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White Papers

Selling ITIL: How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

[01 Sep 2004]

 

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White Papers

The IT Infrastructure Library: Back to the Future

[01 Jun 2003]

87

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White Papers

Selling ITIL - How to Prepare & Build a Case to Build Internal Commitment to Promote ITIL Best Practices Within an Organization

[17 Apr 2003]

964

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White Papers

The Benefits of ITIL

[04 Oct 2002]

175

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White Papers

The Benefits of ITIL White Paper

[04 Oct 2002]

435

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White Papers

ITIL Process Maturity Self-Assessment & Action Plan

[01 Sep 2002]

2838

popular

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White Papers

IT Best Practices: Clarity, Consistency and Credibility - The ITIL Process-Oriented Organization

[28 Jun 2002]

 

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White Papers

IT Best Practices: Clarity, Consistency and Credibility - The ITIL Process-Oriented Organisation

[28 Jun 2002]

 

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