Witness Systems White Papers at ZDNet UK

Witness Systems WHITE PAPERS

Title	Date Added	Total Downloads	Company
A Shift Toward the Virtual Contact Center Model: Examining the Benefits of and Uptake in Remote Agent Structures - Optimizing Your Traditional and At-Home Workforce Tags: VoIP - IP Telephony	[01 Jul 2005]	63	Witness Systems	Download
Your Money's Worth: The Business Value of VoIP Recording Tags: Customer Support Services	[01 Sep 2005]	54	Witness Systems	Download
eQuality Success Story: 4 Wheel Parts Tags: Warehouse Inventory Management	[03 Aug 2006]	36	Witness Systems	Download
Interview With Travelocity: WorkForce Optimization (WFO) Best Tags: Customer Support Services	[20 Jul 2006]	34	Witness Systems	Download
Witness Systems Success Story: Covance Tags: Call Center - Contact	[01 Jul 2005]	29	Witness Systems	Download
Improving Contact Center Performance by Creating a Dynamic Learning Environment Tags: IT HR - Staffing - Training	[24 May 2005]	15	Witness Systems	Download
Workforce Optimization: A Business Process Tags: Customer Support Services	[08 Jun 2006]	14	Witness Systems	Download
Finding the ?Suite? Spot for Capturing Customer Data, Optimizing Your Workforce Tags: EAI	[01 Jun 2004]	13	Witness Systems	Download
Capture Customer Interactions: Capture Sales and Optimize Your Business Tags: Strategic Planning	[28 Jan 2004]	13	Witness Systems	Download
Title	Date Added	Total Downloads	Company