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eLoyalty WHITE PAPERS



  Title   Date Added Total Downloads Company
White Papers

The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships

[23 Aug 2003]

1130

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Campaign Management Solution Implementation: Critical Success Factors for Automating Revenue-Generating Processes

[19 Nov 2004]

308

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Customer Experience Analytics

[16 Sep 2003]

139

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Analytical CRM: A Marketing-Driven Organizational Transformation

[25 Feb 2004]

77

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Principles and Practices for Driving High Performance in the Call Center

[07 Apr 2005]

69

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IP Telephony and the Location-Based Business Model: Virtual Customer Interaction Centers Offer Tangible Cost Savings for Decentralized Organizations

[01 Oct 2004]

66

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Speech Recognition Redefines Self-Service

[23 Oct 2003]

55

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White Papers

Optimizing Value To and From the Customer

[23 Jan 2004]

43

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White Papers

In Search of Customer Relevance: Customer Data Analytics Ignites a Customer Insight Revolution

[22 Mar 2006]

42

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Getting the Most Out of Self-Service: Maximize Self-Service Benefits by Understanding Customer Needs

[05 Dec 2003]

33

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The Customer Relationship Revolution - A Methodology for Creating Golden Customers

[09 Jul 2002]

31

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Customer Connections: A Breakthrough Model for Analyzing and Influencing Customer Behavior

[23 Jun 2003]

24

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White Papers

Achieving Real Value from IP Contact Centers

[24 Mar 2003]

19

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White Papers

Getting Speech Right: Six Keys to Better Customer Acceptance and Enhanced ROI

[19 Apr 2005]

18

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White Papers

Converged Internet Protocol Contact Centers: A Practical Business Perspective on the Opportunities and Challenges Ahead

[15 May 2004]

16

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White Papers

Physician-Centric Customer Service

[24 Apr 2003]

16

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White Papers

Taking Your Organization to a Higher Level of Customer Interaction Management

[23 Aug 2003]

15

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White Papers

Managing CRM Risk

[24 Nov 2004]

10

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White Papers

Beyond Workforce Management: New Insights Into Complex Contact Centers

[18 Jul 2005]

8

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White Papers

Physician-Centric Customer Service: The Next Competitive Weapon for Gaining Market Share in the Pharmaceutical Industry

[24 Apr 2003]

 

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  Title   Date Added Total Downloads Company


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