eLoyalty White Papers at ZDNet UK

eLoyalty WHITE PAPERS

Title	Date Added	Total Downloads	Company
The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships Tags: Customer Support Services	[23 Aug 2003]	1130 popular	eLoyalty	Download
Campaign Management Solution Implementation: Critical Success Factors for Automating Revenue-Generating Processes Tags: Sales - Marketing	[19 Nov 2004]	308	eLoyalty	Download
Customer Experience Analytics	[16 Sep 2003]	139	eLoyalty	Download
Analytical CRM: A Marketing-Driven Organizational Transformation Tags: CRM	[25 Feb 2004]	77	eLoyalty	Download
Principles and Practices for Driving High Performance in the Call Center Tags: Customer Support Services	[07 Apr 2005]	69	eLoyalty	Download
IP Telephony and the Location-Based Business Model: Virtual Customer Interaction Centers Offer Tangible Cost Savings for Decentralized Organizations Tags: VoIP - IP Telephony	[01 Oct 2004]	66	eLoyalty	Download
Speech Recognition Redefines Self-Service	[23 Oct 2003]	55	eLoyalty	Download
Optimizing Value To and From the Customer Tags: CRM	[23 Jan 2004]	43	eLoyalty	Download
In Search of Customer Relevance: Customer Data Analytics Ignites a Customer Insight Revolution Tags: Data Mining - Analysis	[22 Mar 2006]	42	eLoyalty	Download
Getting the Most Out of Self-Service: Maximize Self-Service Benefits by Understanding Customer Needs Tags: Customer Support Services	[05 Dec 2003]	33	eLoyalty	Download
The Customer Relationship Revolution - A Methodology for Creating Golden Customers	[09 Jul 2002]	31	eLoyalty	Download
Customer Connections: A Breakthrough Model for Analyzing and Influencing Customer Behavior Tags: Customer Support Services	[23 Jun 2003]	24	eLoyalty	Download
Achieving Real Value from IP Contact Centers Tags: Call Center - Contact	[24 Mar 2003]	19	eLoyalty	Download
Getting Speech Right: Six Keys to Better Customer Acceptance and Enhanced ROI Tags: Customer Support Services	[19 Apr 2005]	18	eLoyalty	Download
Converged Internet Protocol Contact Centers: A Practical Business Perspective on the Opportunities and Challenges Ahead Tags: VoIP - IP Telephony	[15 May 2004]	16	eLoyalty	Download
Physician-Centric Customer Service Tags: Customer Support Services	[24 Apr 2003]	16	eLoyalty	Download
Taking Your Organization to a Higher Level of Customer Interaction Management Tags: Customer Support Services	[23 Aug 2003]	15	eLoyalty	Download
Managing CRM Risk Tags: Cost Control - Risk Mgmt.	[24 Nov 2004]	10	eLoyalty	Download
Beyond Workforce Management: New Insights Into Complex Contact Centers Tags: Monitoring Systems	[18 Jul 2005]	8	eLoyalty	Download
Physician-Centric Customer Service: The Next Competitive Weapon for Gaining Market Share in the Pharmaceutical Industry Tags: Customer Support Services	[24 Apr 2003]		eLoyalty	Download
Title	Date Added	Total Downloads	Company

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eLoyalty WHITE PAPERS

The Call Center Balanced Scorecard: A Practical Guide to Measuring Customer Relationships

Campaign Management Solution Implementation: Critical Success Factors for Automating Revenue-Generating Processes

Customer Experience Analytics

Analytical CRM: A Marketing-Driven Organizational Transformation

Principles and Practices for Driving High Performance in the Call Center

IP Telephony and the Location-Based Business Model: Virtual Customer Interaction Centers Offer Tangible Cost Savings for Decentralized Organizations

Speech Recognition Redefines Self-Service

Optimizing Value To and From the Customer

In Search of Customer Relevance: Customer Data Analytics Ignites a Customer Insight Revolution

Getting the Most Out of Self-Service: Maximize Self-Service Benefits by Understanding Customer Needs

The Customer Relationship Revolution - A Methodology for Creating Golden Customers

Customer Connections: A Breakthrough Model for Analyzing and Influencing Customer Behavior

Achieving Real Value from IP Contact Centers

Getting Speech Right: Six Keys to Better Customer Acceptance and Enhanced ROI

Converged Internet Protocol Contact Centers: A Practical Business Perspective on the Opportunities and Challenges Ahead

Physician-Centric Customer Service

Taking Your Organization to a Higher Level of Customer Interaction Management

Managing CRM Risk

Beyond Workforce Management: New Insights Into Complex Contact Centers

Physician-Centric Customer Service: The Next Competitive Weapon for Gaining Market Share in the Pharmaceutical Industry

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