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KANA WHITE PAPERS



  Title   Date Added Total Downloads Company
White Papers

Driving Customer Retention with Web-Architected Solutions: Decreasing Customer Churn in the Telecommunications Industry

[01 Jan 2002]

86

KANA

White Paper

Download

White Papers

ROI Solutions for eCRM Initiatives: Best Practices for Achieving Bottom Line Value with KANA

[02 Jul 2008]

New!

44

KANA

White Paper

Download

White Papers

Moving Beyond the Call Center: Differentiating Service Quality and Efficiency With a Web-Architected Contact Center

[01 Jan 2002]

42

KANA

White Paper

Download

White Papers

Enterprise Agility in a Dynamic Business Environment: The Virtual Enterprise and Web Services

[02 Jul 2008]

New!

26

KANA

White Paper

Download

White Papers

Peeling the Layers of eCRM technology

[01 Jul 2002]

22

KANA

White Paper

Download

White Papers

Enhancing E-Mail Interactions with Confidential Messaging: Achieving Mandates for E-mail Security

[01 Jan 2002]

18

KANA

White Paper

Download

White Papers

Building Loyalty with Customer-Driven Marketing

[02 Jul 2008]

New!

14

KANA

White Paper

Download

Webcasts

On-Demand Service Hosting

[14 Jul 2006]

13

KANA

White Paper

Download

White Papers

Web-Powering Healthcare Service: Increasing Service Quality and Efficiency With a Web Strategy

[01 Jan 2002]

6

KANA

White Paper

Download

White Papers

Positive Reception on Every Channel: The Low Cost Channel Isn't Always the Right Channel for Customer Service

[06 Dec 2004]

5

KANA

White Paper

Download

White Papers

Companies Find Faster Call Resolution Key to Cost Center Profitability

[14 Jul 2006]

2

KANA

White Paper

Download

  Title   Date Added Total Downloads Company