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Title	Date Added	Total Downloads	Company
Building a Customer-Centric Contact Center Tags: Customer Support Services	[01 Jan 1999]	19	techguide	Download
Storage Management Tags: Storage Management	[01 Jan 1999]	19	techguide	Download
Building a Successful CRM Environment Tags: CRM	[01 Jan 1998]	19	techguide	Download
MPOA Multiprotocol Over ATM Tags: LAN - WAN Standards	[01 Jan 1997]	19	techguide	Download
From Data Warehousing to e-Intelligence : Scalable Enterprise Portals for the 21st Century Tags: Portals	[01 Jan 1999]	18	techguide	Download
Foundation for a CRM Solution - The Multichannel Contact Server Tags: Voice Mail	[10 Apr 2001]	17	techguide	Download
IP Service Intelligence at the Network Edge: Differentiation for DSL Providers Tags: VoIP - IP Telephony	[01 Jan 2001]	16	techguide	Download
The Converged Network Infrastructure: An Introductory Guide Tags: Communications Software	[01 Jan 2001]	16	techguide	Download
View from Above: The Path to True Customer Relationship Management Tags: Knowledge Management	[08 Feb 2002]	15	techguide	Download
Security for Today's Enterprise Tags: Telecom Security	[20 Dec 2001]	15	techguide	Download
Securing E-Business Tags: Privacy Issues	[12 Apr 2001]	15	techguide	Download
QoS in the Enterprise Tags: Packetized Voice	[01 Jan 2001]	15	techguide	Download
Switching Tags: Ethernet	[01 Jan 1997]	15	techguide	Download
An In-Memory Database Infrastructure for Next-Generation Networks Tags: ASPs	[01 Jan 2001]	14	techguide	Download
Simplified ATM Access at the Customer Premises Tags: Switching	[01 Jan 1997]	14	techguide	Download
Network Performance Management: A Step-by-Step Guide to Network Return on Investment (ROI) Tags: Monitoring Systems	[01 Dec 2001]	13	techguide	Download
Dynamic Email Management Tags: Email	[01 Jan 2000]	13	techguide	Download
DSL Tags: Local Area Networks (LAN)	[01 Jan 1999]	12	techguide	Download
Application Flow Management for Business-Critical Networks Tags: Bandwidth Issues	[01 Jan 2000]	11	techguide	Download
Optimizing and Deploying Networked Applications: Solving Application Performance Problems Tags: Bandwidth Issues	[01 Jan 2000]	11	techguide	Download
Title	Date Added	Total Downloads	Company

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techguide WHITE PAPERS

Building a Customer-Centric Contact Center

Storage Management

Building a Successful CRM Environment

MPOA Multiprotocol Over ATM

From Data Warehousing to e-Intelligence : Scalable Enterprise Portals for the 21st Century

Foundation for a CRM Solution - The Multichannel Contact Server

IP Service Intelligence at the Network Edge: Differentiation for DSL Providers

The Converged Network Infrastructure: An Introductory Guide

View from Above: The Path to True Customer Relationship Management

Security for Today's Enterprise

Securing E-Business

QoS in the Enterprise

Switching

An In-Memory Database Infrastructure for Next-Generation Networks

Simplified ATM Access at the Customer Premises

Network Performance Management: A Step-by-Step Guide to Network Return on Investment (ROI)

Dynamic Email Management

DSL

Application Flow Management for Business-Critical Networks

Optimizing and Deploying Networked Applications: Solving Application Performance Problems

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Security

Desktop

Enterprise

IT Management

Networking

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