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RightNow Technologies WHITE PAPERS



  Title   Date Added Total Downloads Company
White Papers

Top Ten Success Secrets of Email Marketing

[04 May 2004]

73

RightNow Technologies

White Paper

Download

White Papers

The Loyalty Connection: Secrets to Customer Retention and Increased Profits

[01 Mar 2005]

70

RightNow Technologies

White Paper

Download

Webcasts

Student Relationship Management: The Key to Targeted Recruitment & Retention

[14 Jul 2006]

56

RightNow Technologies

White Paper

Download

White Papers

Stop Random Acts of CRM: Delivering a Seamless Customer Experience

[01 Jan 2005]

51

RightNow Technologies

White Paper

Download

White Papers

Customer Lifecycle Care: Leveraging Customer Service to Achieve CRM Success

[16 Mar 2005]

46

RightNow Technologies

White Paper

Download

Webcasts

Hosted CRM Vendors - Who Delivers Positive ROI?

[14 Jul 2006]

43

RightNow Technologies

White Paper

Download

White Papers

The Loyalty Connection Secrets to Customer Retention and Increased Profits

[05 May 2005]

43

RightNow Technologies

White Paper

Download

White Papers

Customer-Centric CRM: Fully Optimizing CRM

[01 Sep 2004]

43

RightNow Technologies

White Paper

Download

White Papers

The Insiders Guide to Customer Service - Ten Secrets for Successful Customer Service

[01 Mar 2005]

32

RightNow Technologies

White Paper

Download

White Papers

Successful CRM: Turning Customer Loyalty into Profitability

[04 May 2005]

31

RightNow Technologies

White Paper

Download

Case Studies

Self-Learning Knowledge Bases: A Revolutionary Approach to Knowledge Already in Use at More than 1,100 Organizations Worldwide

[02 Apr 2001]

27

RightNow Technologies

White Paper

Download

White Papers

The Insiders's Guide to Building an Effective Knowledgebase: Best Practices in Knowledge Acquisition, Management and Publishing

[01 Sep 2000]

25

RightNow Technologies

White Paper

Download

White Papers

Four Great Revenue Strategies for Customer Service

[01 Jan 2005]

21

RightNow Technologies

White Paper

Download

White Papers

E-mail Marketing as a Relationship Strategy: The Four Steps to High Impact E-mail Marketing

[14 Oct 2004]

21

RightNow Technologies

White Paper

Download

White Papers

Ten Secrets for Successful Customer Service

[13 Oct 2003]

21

RightNow Technologies

White Paper

Download

White Papers

Real-Time Contact Centers Build Customer Intimacy and Improve Profitability

[01 Jul 2005]

20

RightNow Technologies

White Paper

Download

Webcasts

Driving Both Cost Efficiency & Revenue in Customer Service

[14 Jul 2006]

17

RightNow Technologies

White Paper

Download

White Papers

Customer Relationship Success Demands Insight

[10 Aug 2005]

17

RightNow Technologies

White Paper

Download

White Papers

The Insider's Guide to Knowledgebase Technology: Developments at the Cutting Edge of eService

[01 Nov 2000]

14

RightNow Technologies

White Paper

Download

White Papers

Proactive Service The Next-Generation Contact Center

[01 Jan 2005]

11

RightNow Technologies

White Paper

Download

  Title   Date Added Total Downloads Company