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UniPress Software WHITE PAPERS

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	Title		Date Added	Total Downloads	Company
	2004 Trends and Directions in Web-Based Support Tags: ITIL		[01 Oct 2004]	3	UniPress Software	Download
	All Customer Service Automation Solutions Are Not Created Equal Tags: Customer Support Services		[22 Mar 2004]	15	UniPress Software	Download
	Extending the Reach of the Help Desk With Web-Based Asset Management Will Significantly Improve Your Support Operations Tags: ITIL		[02 Mar 2004]	70	UniPress Software	Download
	FootPrints and the IT Infrastructure Library Tags: Infrastructure Management		[03 Aug 2004]		UniPress Software	Download
	How Does One of the Largest Colleges in Canada Provide Around -the-Clock Technical Support to its 90,000-Plus Full and Part-Time Students and Faculty? Tags: Directory Services		[30 Nov 1999]		UniPress Software	Download
	How Does the University 0f Nebraska Medical Center's Physician Group Practice Ensure Billing Activities at its Main Office and Citywide Clinics are Processed Quickly and Efficiently? Tags: Asset Management		[30 Nov 1999]		UniPress Software	Download
	How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs With IT Change Management Automation Tags: Infrastructure Management		[01 Nov 2005]	36	UniPress Software	Download
	Improving Service and Support With LDAP-Based Address Book Integration Tags: Help Desk		[01 Sep 2004]	97	UniPress Software	Download
	Make Your Service Desk Â“DynamicÂ” with Direct Access to Corporate Contact Records in LDAP-based Directories Tags: IT Reliability		[01 Sep 2004]	44	UniPress Software	Download
	The Essential Foundation of Effective Support Automation and eService Success: The Consolidated Web-Based Service Desk Tags: ITIL		[12 Jul 2004]	20	UniPress Software	Download
	The Essential Foundation of Effective Support Automation and eService Success:The Consolidated Web-based Service Desk Tags: ITIL		[04 Jul 2004]	27	UniPress Software	Download
	The Hosted Customer Service Desk – It’s About Cost, Control, and Reliability Tags: ITIL		[08 Sep 2004]	58	UniPress Software	Download
	The Hosted Customer Service Desk - It's About Cost, Control, and Reliability Tags: Help Desk		[08 Sep 2004]	88	UniPress Software	Download
	The Most Easy-to-Use and Comprehensive 100% Web-Based Service Desk Tags: Customer Support Services		[02 Mar 2006]	34	UniPress Software	Download
	Using FootPrints for Change Management Tags: Groupware - Workflow		[03 Aug 2004]	4	UniPress Software	Download
	Title		Date Added	Total Downloads	Company

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