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UniPress Software WHITE PAPERS



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  Title   Date Added Total Downloads Company
White Papers

Improving Service and Support With LDAP-Based Address Book Integration

[01 Sep 2004]

97

UniPress Software

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White Papers

The Hosted Customer Service Desk - It's About Cost, Control, and Reliability

[08 Sep 2004]

88

UniPress Software

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White Papers

Extending the Reach of the Help Desk With Web-Based Asset Management Will Significantly Improve Your Support Operations

[02 Mar 2004]

70

UniPress Software

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White Papers

The Hosted Customer Service Desk – It’s About Cost, Control, and Reliability

[08 Sep 2004]

58

UniPress Software

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White Papers

Make Your Service Desk “Dynamic” with Direct Access to Corporate Contact Records in LDAP-based Directories

[01 Sep 2004]

43

UniPress Software

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White Papers

How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs With IT Change Management Automation

[01 Nov 2005]

36

UniPress Software

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White Papers

The Most Easy-to-Use and Comprehensive 100% Web-Based Service Desk

[02 Mar 2006]

34

UniPress Software

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White Papers

The Essential Foundation of Effective Support Automation and eService Success:The Consolidated Web-based Service Desk

[04 Jul 2004]

27

UniPress Software

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White Papers

The Essential Foundation of Effective Support Automation and eService Success: The Consolidated Web-Based Service Desk

[12 Jul 2004]

20

UniPress Software

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White Papers

All Customer Service Automation Solutions Are Not Created Equal

[22 Mar 2004]

15

UniPress Software

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White Papers

Using FootPrints for Change Management

[03 Aug 2004]

4

UniPress Software

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White Papers

2004 Trends and Directions in Web-Based Support

[01 Oct 2004]

3

UniPress Software

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White Papers

FootPrints and the IT Infrastructure Library

[03 Aug 2004]

 

UniPress Software

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Case Studies

How Does One of the Largest Colleges in Canada Provide Around -the-Clock Technical Support to its 90,000-Plus Full and Part-Time Students and Faculty?

[30 Nov 1999]

 

UniPress Software

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Case Studies

How Does the University 0f Nebraska Medical Center's Physician Group Practice Ensure Billing Activities at its Main Office and Citywide Clinics are Processed Quickly and Efficiently?

[30 Nov 1999]

 

UniPress Software

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  Title   Date Added Total Downloads Company

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