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Knowledge and Data Management WHITE PAPERS
Knowledge and Data Management
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3 Strategies for Reducing IT Support CostsAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is... |
[29 Oct 2009] |
404 |
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Best Practices for Translating Customer Satisfaction into RevenueToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a... |
[06 Nov 2009] |
293 |
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Building a Data Quality Scorecard for Operational Data Governance" Operational data governance is the manifestation of the processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.... |
[09 Oct 2008] |
569 |
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Centrinet case studyCentrinet launched an innovative business service - Smartbunker - based on renewable energy and energy-efficient technology(efficient IBM BladeCenter servers and Cisco networking hardware), It's the UK's first managed data centre... |
[16 Sep 2009] |
153 |
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Customer Centricity, Master Data and the "360-Degree View"When reviewing the popular literature on customer data integration and master data management, a frequently recurring business driver is the ability to establish a "360-degree view of the customer." This... |
[12 Aug 2009] |
385 |
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Data Governance for Master Data Management and BeyondThere is growing interest on behalf of both data management professionals and senior business managers to understand the motivations, mechanics, and benefits of instituting data governance within an organization. This... |
[09 May 2008] |
637 |
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Enabling sustainable compliance management across the organization.From industry regualtions to data privacy laws and government mandate, meeting compliances has become a permanent citerion for doing business. This white paper discusses the growing tide of data security... |
[21 Jan 2009] |
292 |
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Escaping PCI purgatory. Compliance roadblocks and stories of real-world successesBy now, any companies driving high volumes of credit card transactions that are not compliant with the payment card industry (PCI) data security standards (DSS) faces steep penalties. This white... |
[21 Jan 2009] |
168 |
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Forrester Strategies for Assessing IT Business SatisfactionIf you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new... |
[29 Oct 2009] |
242 |
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IBM System x Enterprise Servers in the New Enterprise Data centreVirtualization changes everything! Once you start to virtualize your servers and storage, you will find that you can enjoy a higher degree of server utilization and simpler, more comprehensive server management.... |
[01 Jul 2009] |
151 |
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IBM Virtualization ServicesVirtualization is a powerful technology and can have profound effects on the datacenter; however, it should be viewed as a component of an overall IT strategy that will be able... |
[16 Sep 2009] |
697 |
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Improving the Accuracy of Spend Analysis through Data QualityOrganisations can spend as much as 60 percent of revenue to acquire the goods and services necessary to conduct business. Procurement professionals are being asked to reduce the organisation's overall... |
[30 Apr 2009] |
534 |
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MSC Industrial Direct- customer case study"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business... |
[08 Sep 2009] |
134 |
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Massively Scalable NAS - Pre-Empting Tomorrow's Data Overload with Today's TechnologyHP is launching the HP StorageWorks 9100 Extreme Data Storage System that solves challenges such as extreme scability, manageability and affordability and creates new business opportunities. HP is going to... |
[10 Sep 2008] |
563 |
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Maximize the Business Value of Datacenters"Combining the strengths of the quadcore Intel Xeon processor, the IBM eX4 technology, and VMware Infrastructure software, organizations can virtualize x86 servers to transform enterprise-class datacenters, making them more efficient, cost-effective,... |
[27 Apr 2009] |
241 |
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Mentor Graphics- customer case studyMentor Graphics sought to find a way to improve the quality of its customer data and more efficiently utilize this information to better target leads. However, with a number of disparate databases in... |
[24 Aug 2009] |
376 |
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Observing Data Quality Service Level AgreementsThis white paper by David Loshin from Knowledge Integrity examines how to measure data quality and what to do when the data does not meet the level of acceptability. When... |
[16 Jan 2009] |
2698
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Populating a Data Quality Scorecard with Relevant MetricsToo often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement... |
[16 Jan 2009] |
1944
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Seeing the Big Picture: A Corporate Guide to Better Decisions through ITExecutives at small and midsize companies make critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from... |
[04 Dec 2007] |
44 |
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Strengthen business resiliency with integrated information risk management efforts.Information has become the driving force in todays world. As a result organisations invest significant resources to create cost effective and high performing IT enviroments that facilitates the secure information... |
[21 Jan 2009] |
164 |
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